Returns & Refunds

Last updated: 2026-04-27.

The short version

Refund requests must be approved by Real Scents and may require physical return of the product. We review requests within 1 business day and email you instructions before any refund issues. Custom-blended products may not be eligible for return at our discretion.

How a refund request works

Submit a request on your order page (order-status) with a clear reason. We'll review within 1 business day.
If approved with return (default), we email you return instructions plus a "ship by" date. We hold your refund until the product reaches us.
Once we receive the return, we confirm the condition and either restock and refund, or refund without restock if the product is unsellable.
Refunds post to your original payment method within 5-10 business days after we issue them; exact timing depends on your bank.

When we may not require a physical return

At our discretion, we may approve a refund without requiring the product back when:

The product is reported defective with photo evidence
You experienced an allergic reaction
The return shipping cost exceeds the product value
We shipped you the wrong item (we'll send the correct one and the original is yours to keep)

Customized products

Each Real Scents bottle is custom-made for you — bottle color, scent, gemstones, and any custom label are picked by you and built to order. We generally cannot accept returns of customized products in unused condition for resale; physically returned custom products are typically discarded after refund and not restocked.

Damaged or defective

If your order arrives damaged or defective, request a refund within 7 days of delivery with a photo and your order number. We will replace it or refund you in full at our discretion.

Allergic reaction

We take allergic reactions seriously. If you experienced one, please contact us with details — we will refund the order and may ask follow-up questions to improve our review process. Every order that mentions allergies or sensitivities in Special Notes is reviewed by a person before fulfillment.

If we don't require a return

You will see "Approved — no return required" in your order status. Your refund will issue automatically.

If we require a return

You will see "Return required" in your order status with instructions on how and where to ship the product. Refunds issue once we receive the product and confirm condition.

Disputes

If you believe a return decision was made in error, reply to the email confirmation we sent and we'll re-review. Stripe chargebacks should be a last resort — they incur fees and slow down resolution for everyone.

See also: Privacy Policy · Terms of Service